FAQs
Welcome to the Luxebour Help Center — find quick answers to common questions about orders, shipping, returns, and more.
👔 Orders & Products
Q: How do I place an order?
A: Simply browse our collections, select your preferred item, size, and color, then click “Add to Cart” and proceed to checkout.
Q: Can I modify or cancel my order after placing it?
A: If your order hasn’t shipped yet, we can help modify or cancel it. Email us at support@luxebour.com as soon as possible with your order number.
Q: Do your products run true to size?
A: Yes, but sizing may vary slightly depending on the design. We recommend checking our Size Guide on each product page for accurate fit information.
🚚 Shipping & Delivery
Q: Where do you ship?
A: We ship worldwide, including the USA, UK, Europe, and Africa.
Q: How long does shipping take?
A: Orders typically ship within 1–3 business days. Delivery times vary by region:
USA: 5–10 business days
UK & Europe: 7–12 business days
Africa: 5–10 business days
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email. You can also track it via your account dashboard.
🔄 Returns & Exchanges
Q: What is your return policy?
A: At Luxebour, we do not offer refunds. However, we do accept exchanges within 14 days of delivery for eligible items in unused, original condition. This applies to sizing issues or item defects.
Q: How do I start an exchange?
A: Email support@luxebour.com with your order number, the issue, and photos if necessary. Our support team will walk you through the exchange process.
Q: Can I return an item for a refund?
A: We do not process refunds unless an item arrives damaged or incorrect. Instead, we offer store credit or a replacement item. Please contact us for more details.
💳 Payments & Security
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, PayPal, and mobile money options in select countries.
Q: Is your website secure?
A: Yes. Our site is SSL-encrypted and fully secure. All transactions are processed through trusted, PCI-compliant payment gateways.
🧾 Support
Q: How do I contact you?
A: You can reach us 24/7 via:
📧 Email: support@luxebour.com
📞 Phone: +1 (443) 300-4082